Q1: What is the cost for shipping within Malaysia?
We provide FREE Pos Laju shipping on all orders within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.
Q2: How long does it take for my parcel to reach me?
We post all orders made before 1PM, Monday - Friday on the same day via Pos Laju. Pos Laju is a next day delivery service and makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Orders made on Friday, after 1PM will only be shipped on Monday. If customers do not receive their order within 3 working days, please contact our customer service department to track your order.
INTERNATIONAL DELIVERY (WORLDWIDE)
Q1: What are the shipping costs?
We provide free shipping to all the countries listed below:
Tracking numbers will be provided for all services by email once the order has been processed.
* If you cannot find your country in the list above, please email us at [email protected], we will assist you from there.
Q2: How long is the shipping time?
Usually, we process all orders as soon as we can and shipping time will be within 10 - 14 days. These transit times are subject to custom's clearance, transport conditions and volume of mail traffic.
Optionally, we have a paid option that you can select during checkout which will shorten the shipping time to 3 - 5 days. For that, we will be using services from Citylink, Aramex, DHL or SF Express.
Q3: Customs and Import Charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting