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We want you to love your PTT Outdoor experience, so we offer returns on most* orders within 7 days of receiving order (excluding final sale items).
Returned items must be:
Items that are not in sellable condition because they have been worn or items damaged due to improper use will not be accepted for return or exchange.
Oh yeah - proof of purchase is required for all returns or exchanges. A receipt, packing slip, printed copy of your order confirmation email, or anything referencing your order number will work.
Exceptions for Return, Refund and Exchange
We do not accept any returns for the following:
Orders Containing a Free Gift
Anytime you return an order that comes with a free gift, you must also return the free gift. Yup, we call take-backs. If we don't receive it back, we will deduct the retail value of the gift from your refund.
How Do I Make a Return
To start your return, simply email us at [email protected] or WhatsApp us at +601136017811 with the following:
Our customer service will advise the next steps - whether an exchange or refund is eligible.
Securely pack the item(s) with a label “RETURN” and address the package to:
Attn: PTT Outdoor Return Department
107, Jalan Chung Ah Ming,
31650 Ipoh, Perak
*Important: Any package that’s returned to us without prior notice will not be entertained and not eligible for any refunds or exchange. All return requests should be submitted via email or WhatsApp.
We offer full or partial refunds for the following cases:
We do not offer refunds for incorrect sizing, wrongly order or change of mind.
Good(s) are sold upon confirmation. Return of product(s) due to defects or incorrect item is only acceptable when the issue is raised to PTT Outdoor team within 7 days of receiving order.
Refunds will credited to the original payment method or of store credits into your PTT Outdoor Member Account. If your order contains PTT Reward Points, the used portion of Reward Points will be credited to your account first. Any remaining credit will then be distributed to the original payment method.
Refund Lead Times
|Refund Method||Lead Time|
|Store Credits||1 - 2 working days lead time|
|Credit/Debit Cards||1 - 2 working days processing lead time
7 - 14 working days for the refund to be reflected on customer’s account
*For some banks, the amount will only reflect on next billing statement
|GrabPay||1 - 2 working days processing lead time
7 - 14 working days for the refund to be reflected in your GrabPay account
|Touch N Go||1 - 2 working days processing lead time
7 - 14 working days for the refund to be reflected in your TNG account
|MobyPay||1 - 2 working days processing lead time
7 - 14 working days for the refund to be reflected in your MobyPay account
|Bank Transfer & FPX||1 - 5 working days processing lead time (Processed every Friday)
3 - 5 working days to reflect on your bank account
Some things to note:
* Standard Faulty/Damaged Product Warranty Coverage
The warranty does not cover any defect/damaged in the product arising from:
You should received the order confirmation in your email
You should received your parcel in 3-10 days
Thanks for shopping at PTT OUTDOOR.
If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Returns
Refunds (if applicable)
Late or missing refunds (if applicable)
If you have any questions on how to return your item to us, contact us at [email protected] or +60 11-3601 7811 (Rina).
Office Hours are from 9am – 6pm (Monday to Friday) , excluding Public Holidays
Wanna hear my voice? Call me at +60 11-3601 7811
To shy to speak but more expert at expressing your feeling through writing? Email your words at [email protected]
There is no more important thing than making you happy...
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Afraid of being cheated by an online seller? It was a never-ending searching for you when it comes to online shopping? We got you covered! Let's join more than our beloved 500+ honest reviews from Satisfied Customers worldwide. They are not just buying, they are experiencing goods with happy feelings. We are not just selling, we are giving you the best Customer Service you could ever imagine!
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i recently purchased the torchlight and the light feels sturdy and well-built, with a durable construction that can withstand some rough handling. tq ptt outdoor👍👍👍👍👍👍👍
This Nevo Rhino is stylish, lightweight as well as waterproof. Don’t forget the affordable price. Thanks PTT Outdoor, your customer service is awesome too!
I recently got my hands on the smartwatch!!!
First off, the touch screen display is huge and bright. It's easy to read even in bright sunlight, and the touch controls are responsive and intuitive. I love being able to navigate through the different menus and options with just a swipe or tap.
TQ PTT Outdoor....
got this light. so fantastic choice ah for anyone looking for outdoor activities or else. so small and long battery life. good good👍😍😍👍👍
i memanggg recommend this smartwatch to anyone looking for an affordable smartwatch that offers basic fitness tracking and smartphone connectivity. oh pluss this ahh very great value for the price tauu. get it nowww
I recently use the vibe 7 smartwatch and I have to say, I was pleasantly surprised by its performance. The device is budget-friendly, yet offers a variety of features that are typically found in more expensive smartwatches.
finally the parcel safely arrived!!!
item received in very good condition and i love it. its simple and very useful product.
TQ PTT Outdoor 👍👍👍👍
i really like this lantern very bright and small size, it's capable of putting out a ton of light, which makes it really useful when u r trying to set up camp or find ur way around in the dark.
finally got this stove its really solid choice for anyone who loves to cook outdoors. soo powerful, portable, and really easy to use, which makes it perfect for all kinds of outdoor adventures. if ure looking for a new stove, this one is definitely worth checking out!
wahhh lantern ni soo pretty wehh ! veryy cool little lantern and that's perfect for camping or any outdoor adventure. it's small enough to take with you anywhere you go.
smartwatch ni srss smart. it can notify you when you get calls and moree! Plus, you can customize it with all sorts of apps to make it work the way you want it to.
cool! this smartwatch is veryyyyyyyy pretty smartwatch. good choice for anyone who wants to stay connected and keep an eye on their fitness game at the same time
thiss mini lantern is very functional that would be perfect for camping, hiking, or any other outdoor activity where you need reliable lighting in a compact package. buy it now geng!!!..👍👍👍👍👍👍
Pillow ni memang berbaloi !! Harganya memang berpatutan dengan kualiti produk ni. Kalau korang beli produk ni, memang korang takkan menyesal ah sebab memang bagus!!
Bought the super suction sit up bar, the suction power is real good. However, there was a crack line found at the bottom part when item arrived.
Nice & awesome. So easy to carry. 👍😃
Nice, small and easy to carry
Great price. Prompt delivery.
First of all, it is fast delivery.
Secondly, its important to received the correct order.
Last but not least, the item quality is as expected. Small in size, function as we need to.
Best price and fast delivery