If your item is on Pre-Order

When you buy an item that is on Pre-Order, the item is not available for immediate shipping and will be shipped in the future, according to the estimated dispatch date that is outlined on the product page.

As an outdoor-ians ourselves, we know this is an exciting time, and so between the time of placing your order and your items being shipped, we will update you on your order via emails.

We make every effort to ship your order by the expected shipping date, however, on occasion, we can experience delays outside of our control.

If your item is in-stock

We typically ask for 1 - 2 business days for our team to pack & ship your full order. However, during promotional holiday weeks, your order will ship within 5 business days. 

We use Pos Laju to deliver your items to you. Once your order has left our Ipoh warehouse, standard delivery can take up to seven (7) business days.

Once your order has left our Ipoh warehouse, you'll receive an email with your tracking information for you to track the progress of your order through the Pos Laju website.

Please note, it can sometimes take up to 48 hours for your information to appear in the Pos Laju system. If you are not at the nominated address when delivery occurs, a notification will be left in your mailbox, and your parcel will be held at your local post office for collection.

Please note that you cannot nominate a delivery date or time and, unfortunately, we cannot call you on the day in advance of the delivery being made.

*Be sure to use the correct shipping address, complete with a suite or apartment number if applicable, an incorrect or incomplete address will almost always delay delivery.

If you want to double-check on your order status, send us a note at [email protected] or give us a call at +60 16-556 9640. 

Most orders will ship from our warehouse in Ipoh while a few low inventories or specialty items will ship from one of our suppliers. To get your full order on its way, we occasionally ship from a combination of these locations so you’ll receive a couple of packages. 

If your order ships in separate packages, we will send you multiple tracking numbers.

Local Delivery (Within Malaysia)

Shipping within Malaysia is always FREE when you spend RM30 and more! With Free Shipping, your order will typically arrive in 3 - 7 business days and will be delivered by Pos Laju. 

For orders below RM30, there will be a flat rate shipping cost: 

Peninsular Malaysia: RM7
Sabah & Sarawak: RM10

International Shipping

We offer worldwide shipping through our service provider, DHL. Shipping rates are categorised by country and zone. Shipping costs will be automatically assigned to your order at the checkout and are dependent on the shipping country specified. 

PTT Outdoor ships worldwide to the following countries:

Depending on where you are, Custom Fees may be applicable for your order. These fees are determined by your country’s Customs Department which we are unable to predict, shoulder or include in your bill. When Customs Fees are applied, they would require payment of that fee in order for your prints to be released to you. For inquiries about Customs Fees, please contact your country's Customs Department directly.

Thanks for shopping at PTT OUTDOOR.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

1. Our policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Due to hygiene reasons, sports bras are exempt from being returned.
4. To complete your return, we require proof of purchase.
5. Please do not send your purchase back to the manufacturer.
6. There are certain situations where only partial refunds are granted: (if applicable)

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

1. Once we receive your item, we will inspect it and notify you (via email or WhatsApp) that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If your return is approved, we will initiate a refund to your bank account. Depending on the bank you provided, refunds may take up to 5 business days plus 3 - 4 days for processing. Once we have your items checked in, we’ll send the refund your way.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
2. Next, contact your bank. There is often some processing time before a refund is posted.
3. If you’ve done all of this and you still have not received your refund yet, please reach out to [email protected] for support!

Shipping

1. To return your product, you should mail your product to:
   
   PTT Outdoor Return Department
   219, Jalan Pasir Puteh,
   31650 Ipoh, Perak 
2. It is advised that all items returned are sent using our free returns service via CollectCo. Find out the nearest CollectCo here. If you choose to return an item to us via any other provider or Pos Laju, the costs incurred will not be reimbursed.
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
5. As the responsibility for international customs duties and local VAT/GST lie with the customer, PTT Outdoor are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly.
6. Please note, items should not be returned to us without prior notice. All return requests should be submitted via email or WhatsApp. Items returned to us without prior notification may not be refunded.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected] or +60 16-556 9640 (Rina).

Office Hours are from 9am – 6pm (Monday to Friday) , excluding Public Holidays