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If your item is on Pre-Order
When you buy an item that is on Pre-Order, the item is not available for immediate shipping and will be shipped in the future, according to the estimated dispatch date that is outlined on the product page.
As an outdoor-ians ourselves, we know this is an exciting time, and so between the time of placing your order and your items being shipped, we will update you on your order via emails.
We make every effort to ship your order by the expected shipping date, however, on occasion, we can experience delays outside of our control.
If your item is in-stock
We typically ask for 1 – 2 business days for our team to pack & ship your full order. However, during promotional holiday weeks, your order will ship within 5 business days.
We use Pos Laju or PGEON to deliver your items to you. Once your order has left our Ipoh warehouse, standard delivery can take up to seven (7) business days. For East Malaysia, please expect a delay up to ten (10) business days due to reduced flights availability during COVID-19.
Once your order has left our Ipoh warehouse, you’ll receive an email with your tracking information for you to track the progress of your order through this tracking website.
Please note, it can sometimes take up to 48 hours for your information to appear in the Pos Laju/PGEON system. If you are not at the nominated address when delivery occurs, a notification will be left in your mailbox, and your parcel will be held at your local post office for collection.
Please note that you cannot nominate a delivery date or time and, unfortunately, we cannot call you on the day in advance of the delivery being made.
*Be sure to use the correct shipping address, complete with a suite or apartment number if applicable, an incorrect or incomplete address will almost always delay delivery.
Most orders will ship from our warehouse in Ipoh while a few low inventories or specialty items will ship from one of our suppliers. To get your full order on its way, we occasionally ship from a combination of these locations so you’ll receive a couple of packages.
If your order ships in separate packages, we will send you multiple tracking numbers.
Local Delivery (Within Malaysia)
Shipping within Peninsular Malaysia is FREE when you spend RM80 and more! With Free Shipping, your order will typically arrive in 3 – 7 business days. For East Malaysia, please expect a delay up to ten (10) business days due to reduced flights availability during COVID-19. Your parcel will be delivered by Pos Laju or J&T Express.
Otherwise, there will be a flat rate shipping cost for your orders as per below:
Peninsular Malaysia: RM7
Sabah & Sarawak: RM12/kg (Pos Laju) or RM15/kg (J&T Express)
We offer worldwide shipping. Shipping rates are categorised by country and zone. Shipping costs will be automatically assigned to your order at the checkout and are dependent on the shipping country specified.
Depending on where you are, Custom Fees may be applicable for your order. These fees are determined by your country’s Customs Department which we are unable to predict, shoulder, or include in your bill. When Customs Fees are applied, they would require payment of that fee in order for your prints to be released to you. For inquiries about Customs Fees, please contact your country’s Customs Department directly.
Your order will be delivered according to the carrier you have chosen when you placed the order and the destination to which it is sent. On some occasions, there may be a delay for reasons beyond our control (customs, traffic, accidents, weather) Once your order has been prepared, we will send you an email to inform you that your order has been sent and we will include a link to the courier so you can track the shipment.
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Office Hours are from 9am – 6pm (Monday to Friday) , excluding Public Holidays