Shipping Policy

LOCAL DELIVERY (WITHIN MALAYSIA)

Q1: What is the cost for shipping within Malaysia?

We provide FREE Pos Laju shipping on all orders within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.

Q2: How long does it take for my parcel to reach me?

We post all orders made before 1PM, Monday – Friday on the same day via Pos Laju. Pos Laju is a next day delivery service and makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Orders made on Friday, after 1PM will only be shipped on Monday. If customers do not receive their order within 3 working days, please contact our customer service department to track your order.

INTERNATIONAL DELIVERY (WORLDWIDE)

Q1: What are the shipping costs?

We provide free shipping to all the countries listed below:

Malaysia Singapore Brunei Australia
Kuwait Oman Qatar Saudi Arabia
Vietnam Denmark Finland France
Taiwan Thailand UK USA
Italy Japan Laos South Korea
Mongolia Myanmar Nepal Netherlands
Spain Sri Lanka Sweden Switzerland
Indonesia Bahrain Egypt Jordan
UAE Austria Bangladesh Belgium
Germany Hong Kong Hungary India
Luxembourg Macau Maldives Mexico
New Zealand Norway Philippines Portugal
Canada Cambodia Ireland Monaco

Tracking numbers will be provided for all services by email once the order has been processed.

* If you cannot find your country in the list above, please email us at rina@pttoutdoor.com, we will assist you from there.

Q2: How long is the shipping time?

Usually, we process all orders as soon as we can and shipping time will be within 10 – 14 days. These transit times are subject to custom’s clearance, transport conditions and volume of mail traffic.

Optionally, we have a paid option that you can select during checkout which will shorten the shipping time to 3 – 5 days. For that, we will be using services from Citylink, Aramex, DHL or SF Express. 

Q3: Customs and Import Charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

 

Return Policy

We only exchange goods if they are defective or damaged within 5 working days. In circumstances where you consider that a product is defective, you should promptly contact us within 5 working days at +60 16-4221018 (Mike) with details of the product and the defect. You can send the item you consider defective to:

PTT Outdoor Return Department
219, Jalan Pasir Puteh,
31650 Ipoh, Perak

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to:

PTT Outdoor Return Department
219, Jalan Pasir Puteh,
31650 Ipoh, Perak

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Refunds

Refunds would take a processing time of 1 – 2 working days after returned products have been received. Refunds processing time from bank would be 5 – 14 days.

Refund method will be bank transfer to customers bank account directly