Return Policy

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +60 16-4221018 (Mike) with details of the product and the defect. You can send the item you consider defective to:


PTT Outdoor (Mike Chu)
219, Jalan Pasir Puteh,
31650 Ipoh, Perak


Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.



To return the item you purchased, please mail it to:


PTT Outdoor (Mike Chu)
219, Jalan Pasir Puteh,
31650 Ipoh, Perak


Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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